Last Updated: July 20, 2025
These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Glow Reports ("Company," "we," "us," or "our") regarding your use of our AI-powered data analysis and report generation platform and related services (collectively, the "Service").
By accessing, using, or registering for our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Service.
Glow Reports provides an AI-powered platform that enables users to:
Our Service is accessible through glowreports.com (landing page) and app.glowreports.com (application platform). Our infrastructure operates on EU-based servers under SOC2 security standards to ensure data protection and compliance with applicable regulations.
To use our Service, you must create an account by providing accurate information and authenticating through one of our supported providers (Google OAuth or Microsoft Entra ID). You must be at least 16 years old to create an account.
You are responsible for:
You may terminate your account at any time through our account deletion feature. Account deletion requests are subject to a 24-hour grace period, after which all your data will be permanently removed from our systems.
Pro plan subscribers may invite unlimited team members to access their organization, with billing based on a per-team-member model. Team members have access to shared reports and data within the organization. Free plan users are restricted to individual use only and do not have access to team invitation or collaboration features.
You may use our Service for legitimate business and personal purposes, including data analysis, report generation, and business intelligence activities.
You agree not to:
You are solely responsible for the content of all data you upload and process through our Service. You warrant that you have all necessary rights and permissions to use such data and that it complies with applicable laws and regulations.
Our Service offers optional integration with third-party AI services (such as OpenAI) for enhanced data analysis. By enabling this feature, you:
We use PostHog for analytics and Sentry for error tracking to improve our Service. These services process anonymized usage data and are essential for maintaining service quality.
Authentication through Google OAuth or Microsoft Entra ID is subject to the respective provider's terms of service and privacy policies.
The Service, including all software, interfaces, content, and technology, is owned by Glow Reports and protected by intellectual property laws. We retain all rights not expressly granted to you.
You retain ownership of all data and content you upload to our Service. However, you grant us a limited license to:
Reports and analysis generated through our Service using your data belong to you. We do not claim ownership of these outputs, though we may use anonymized insights for service improvement.
Our Service offers various subscription plans with different features and usage limits. Free plans are for individual use only with basic functionality (up to 1 report per month) and no team collaboration features. Pro plans are billed per team member and allow unlimited team members per organization with advanced features and collaboration tools. Current pricing and plan details are available on our website.
If you subscribe to a paid plan:
You may upgrade, downgrade, or cancel your subscription at any time through your account settings. Changes take effect at the next billing cycle.
While we strive to maintain high availability, we do not guarantee uninterrupted access to our Service. Maintenance, updates, or technical issues may temporarily limit availability.
We reserve the right to modify, update, or discontinue features of our Service at any time. We will provide reasonable notice for material changes that affect core functionality.
While we maintain regular backups, you are responsible for maintaining your own copies of important data. We recommend regular exports of critical information.
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users, and maintain SOC2 security standards.
Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We specifically disclaim:
AI-generated reports and analysis are provided for informational purposes only. You should:
To the maximum extent permitted by law, Glow Reports shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:
Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the total amount paid by you to us in the 12 months preceding the claim.
You agree to indemnify, defend, and hold harmless Glow Reports, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:
You may terminate your account at any time using our account deletion feature. Termination requests are subject to a 24-hour grace period, after which your account and all associated data will be permanently deleted.
We may suspend or terminate your account immediately if you:
Upon termination, your right to use the Service ends immediately. We will delete your account data according to our data retention policies, though some information may be retained as required by law or legitimate business purposes.
These Terms are governed by and construed in accordance with the laws of the European Union and the jurisdiction where our company is incorporated, without regard to conflict of law principles.
Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes. If informal resolution is unsuccessful, disputes may be resolved through:
To the extent permitted by law, you agree that disputes will be resolved on an individual basis and waive your right to participate in class actions or collective proceedings.
We may update these Terms periodically to reflect changes in our Service or legal requirements. Material changes will be communicated through:
Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect, and the invalid provision will be replaced with an enforceable provision that most closely matches the intent of the original.
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Glow Reports regarding your use of the Service and supersede all prior agreements and understandings.
You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.
Neither party will be liable for any failure to perform due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or government regulations.
If you have any questions about these Terms or need to contact us regarding legal matters, please reach out to us:
Company Information:
Glow Reports
Website: glowreports.com
Application: app.glowreports.com