Glow Reports

Terms of Service

Last Updated: July 20, 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Glow Reports ("Company," "we," "us," or "our") regarding your use of our AI-powered data analysis and report generation platform and related services (collectively, the "Service").

By accessing, using, or registering for our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our Service.

2. Service Description

Glow Reports provides an AI-powered platform that enables users to:

  • Upload and analyze data files (Excel, CSV, and other formats)
  • Generate automated reports and insights using artificial intelligence
  • Create visualizations, charts, and graphs from their data
  • Interact with AI assistants for data analysis guidance
  • Store and organize reports and analysis results
  • Optionally utilize third-party AI services (such as OpenAI) for enhanced analysis

Our Service is accessible through glowreports.com (landing page) and app.glowreports.com (application platform). Our infrastructure operates on EU-based servers under SOC2 security standards to ensure data protection and compliance with applicable regulations.

3. User Accounts and Registration

3.1 Account Creation

To use our Service, you must create an account by providing accurate information and authenticating through one of our supported providers (Google OAuth or Microsoft Entra ID). You must be at least 16 years old to create an account.

3.2 Account Security

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring your account information remains accurate and up-to-date

3.3 Account Termination

You may terminate your account at any time through our account deletion feature. Account deletion requests are subject to a 24-hour grace period, after which all your data will be permanently removed from our systems.

3.4 Team Invitations

Pro plan subscribers may invite unlimited team members to access their organization, with billing based on a per-team-member model. Team members have access to shared reports and data within the organization. Free plan users are restricted to individual use only and do not have access to team invitation or collaboration features.

4. Acceptable Use Policy

4.1 Permitted Uses

You may use our Service for legitimate business and personal purposes, including data analysis, report generation, and business intelligence activities.

4.2 Prohibited Activities

You agree not to:

  • Use the Service for any illegal or unauthorized purpose
  • Upload or process data containing personally identifiable information without proper authorization
  • Attempt to reverse engineer, decompile, or extract source code from our Service
  • Use automated tools to access the Service beyond normal usage patterns
  • Share your account credentials or allow unauthorized access to your account
  • Upload malicious code, viruses, or harmful content
  • Violate any applicable laws, regulations, or third-party rights
  • Interfere with or disrupt the Service or our servers and networks
  • Use the Service to create competing products or services

4.3 Data Content Responsibility

You are solely responsible for the content of all data you upload and process through our Service. You warrant that you have all necessary rights and permissions to use such data and that it complies with applicable laws and regulations.

5. Third-Party Services

5.1 Optional Third-Party AI Analysis

Our Service offers optional integration with third-party AI services (such as OpenAI) for enhanced data analysis. By enabling this feature, you:

  • Consent to your data being processed by the third-party service
  • Acknowledge that such processing is subject to the third party's terms and privacy policy
  • Understand that we cannot control or guarantee third-party data handling practices
  • May disable this feature at any time through your account settings

5.2 Analytics and Error Tracking

We use PostHog for analytics and Sentry for error tracking to improve our Service. These services process anonymized usage data and are essential for maintaining service quality.

5.3 Authentication Providers

Authentication through Google OAuth or Microsoft Entra ID is subject to the respective provider's terms of service and privacy policies.

6. Intellectual Property Rights

6.1 Service Ownership

The Service, including all software, interfaces, content, and technology, is owned by Glow Reports and protected by intellectual property laws. We retain all rights not expressly granted to you.

6.2 User Content

You retain ownership of all data and content you upload to our Service. However, you grant us a limited license to:

  • Process your data to provide the Service
  • Store and backup your data for service operation
  • Generate reports and analysis based on your data
  • Use anonymized and aggregated data for service improvement

6.3 Generated Reports

Reports and analysis generated through our Service using your data belong to you. We do not claim ownership of these outputs, though we may use anonymized insights for service improvement.

7. Payment and Billing

7.1 Subscription Plans

Our Service offers various subscription plans with different features and usage limits. Free plans are for individual use only with basic functionality (up to 1 report per month) and no team collaboration features. Pro plans are billed per team member and allow unlimited team members per organization with advanced features and collaboration tools. Current pricing and plan details are available on our website.

7.2 Payment Terms

If you subscribe to a paid plan:

  • You agree to pay all fees associated with your chosen plan
  • Payments are processed through our secure payment partners
  • Subscriptions automatically renew unless cancelled
  • All fees are non-refundable except as required by law

7.3 Plan Changes and Cancellation

You may upgrade, downgrade, or cancel your subscription at any time through your account settings. Changes take effect at the next billing cycle.

8. Service Availability and Modifications

8.1 Service Availability

While we strive to maintain high availability, we do not guarantee uninterrupted access to our Service. Maintenance, updates, or technical issues may temporarily limit availability.

8.2 Service Modifications

We reserve the right to modify, update, or discontinue features of our Service at any time. We will provide reasonable notice for material changes that affect core functionality.

8.3 Data Backup and Recovery

While we maintain regular backups, you are responsible for maintaining your own copies of important data. We recommend regular exports of critical information.

9. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our data practices.

We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) for EU users, and maintain SOC2 security standards.

10. Disclaimers and Limitations of Liability

10.1 Service Disclaimers

Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We specifically disclaim:

  • Warranties of merchantability, fitness for a particular purpose, and non-infringement
  • Guarantees regarding the accuracy, completeness, or reliability of AI-generated content
  • Warranties regarding uninterrupted or error-free service operation
  • Guarantees about the security of data transmission or storage

10.2 AI Content Disclaimer

AI-generated reports and analysis are provided for informational purposes only. You should:

  • Verify AI-generated content before making business decisions
  • Understand that AI outputs may contain errors or inaccuracies
  • Not rely solely on AI analysis for critical business decisions
  • Use professional judgment when interpreting results

10.3 Limitation of Liability

To the maximum extent permitted by law, Glow Reports shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

  • Loss of profits, revenue, or business opportunities
  • Data loss or corruption
  • Business interruption or downtime
  • Decisions made based on AI-generated content

Our total liability for any claims arising from these Terms or your use of the Service shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless Glow Reports, its officers, directors, employees, and agents from and against any claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Service or violation of these Terms
  • Your data or content uploaded to the Service
  • Your violation of any laws or third-party rights
  • Any unauthorized use of your account

12. Termination

12.1 Termination by You

You may terminate your account at any time using our account deletion feature. Termination requests are subject to a 24-hour grace period, after which your account and all associated data will be permanently deleted.

12.2 Termination by Us

We may suspend or terminate your account immediately if you:

  • Violate these Terms or our Acceptable Use Policy
  • Fail to pay required fees (for paid plans)
  • Engage in fraudulent or illegal activities
  • Pose a security risk to our Service or other users

12.3 Effect of Termination

Upon termination, your right to use the Service ends immediately. We will delete your account data according to our data retention policies, though some information may be retained as required by law or legitimate business purposes.

13. Dispute Resolution

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the European Union and the jurisdiction where our company is incorporated, without regard to conflict of law principles.

13.2 Dispute Resolution Process

Before initiating any legal proceedings, we encourage you to contact us directly to resolve any disputes. If informal resolution is unsuccessful, disputes may be resolved through:

  • Mediation through a mutually agreed upon mediator
  • Arbitration in accordance with applicable arbitration rules
  • Courts of competent jurisdiction in our place of incorporation

13.3 Class Action Waiver

To the extent permitted by law, you agree that disputes will be resolved on an individual basis and waive your right to participate in class actions or collective proceedings.

14. General Provisions

14.1 Changes to Terms

We may update these Terms periodically to reflect changes in our Service or legal requirements. Material changes will be communicated through:

  • Email notifications to registered users
  • In-app notifications when you next access the Service
  • Updates posted on our website

Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

14.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will continue in full force and effect, and the invalid provision will be replaced with an enforceable provision that most closely matches the intent of the original.

14.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Glow Reports regarding your use of the Service and supersede all prior agreements and understandings.

14.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations under these Terms without restriction.

14.5 Force Majeure

Neither party will be liable for any failure to perform due to circumstances beyond their reasonable control, including but not limited to acts of God, war, terrorism, pandemic, or government regulations.

15. Contact Information

If you have any questions about these Terms or need to contact us regarding legal matters, please reach out to us:

Email: legal@glowreports.com

Subject Line: Terms of Service Inquiry

Support: support@glowreports.com

Company Information:

Glow Reports

Website: glowreports.com

Application: app.glowreports.com